Hummingbird helps you generate genuine positive customer reviews on your Google Places, True Local, Yelp, or Facebook pages.
And informs you immediately when things don't go to plan so you can take action to fix an issue before it goes viral.
It gives everyone of your customers a voice and provides you with eyes and ears across every customer interaction.
Hummingbird provides you with feedback from your real customers. They tell you what they like, don’t like, and how you can do better.
By constantly listening to your customers you and your team become more accountable for the offer and service delivery you provide. It keeps you on your toes, while also identifying opportunities for business improvement and growth.
By continuously evaluating your business it ensures you consistently provide an awesome experience that will keeps your customers coming back and telling others about you.
Let’s face it, things do got wrong. It’s what you do next that really matters.
Hummingbird ensures you know when things go wrong by individual customer so you can take action to ensure they’re more likely to come back, even when you make mistakes.
Giving your customers a voice and resolving their problems also greatly reduces the likelihood they will 'vent' on social media due to frustration.
And with 70% of consumers consulting online reviews before making a purchase, having a positive online presence will directly impact the success of activities designed to attract new customers.
Hummingbird ensures your great work is heard. It spreads and amplifies your hum offline and on.
With 87% of customers making a purchase after reading a positive online review, having a strong online brand reputation is critical. Your brand can't just be visible, it needs to be reputable.
Hummingbird gets your customers to spread the good news across your Google Places, True Local, Yelp, and Facebook pages.
It ensure the online view of your brand is positive. It builds your online brand reputation, drives your SEO ranking, and improves your click through rates as well.
What our clients are saying
"Hummingbird has provided a set of eyes across every interaction we have with our customers. And it has dramatically increased our positive customer reviews having a direct impact on our bottom line."
-Ashley Cox, Cox Auto
"We've generated positive reviews and improved our SEO rankings as a consequence. Hummingbird has definitely helped our business, especially team performance and accountability"
-Simon Dixon, Exopest
Up to 500 customer emails
Your own branded survey
Your own branded survey web address
Weekly customer surveys
Weekly reporting of your customers satisfaction
Customer comments on things gone right and things gone wrong
Problem alert notification and recording of corrective action
Weekly results via your own reporting dashboard
All of Kickstarter plus:
Social media sharing across Google Places, True Local, Yelp or Facebook
Over 500 customer emails
Advocate email referral and offer sharing
Monthly business review
Direct compliant management and handling
Integration with 3rd party programs such as Salesforce, Capsule CRM or Zendesk.